How do I use the API to assign phone number to an extension?

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Jackson Khan asked Nov 14, '23 Jackson Khan commented Nov 17, '23

How do I use the API to assign phone number to an extension?

Hello,

I have multiple phone numbers in inventory. I want to be able to assign a phone number to an extension I created.

I tried this PATCH command, but it keeps saying the extensionID number is not found: https://developers.ringcentral.com/api-reference/Phone-Numbers/assignPhoneNumberV2

I even tried to do a get of the extension number I want to use, using this GET commad: https://developers.ringcentral.com/api-reference/Phone-Numbers/listExtensionPhoneNumbers

But it still can't find the extension number, it can only show me the results of all the extensions I have in my ringcentral account if I uses the tilde "~"

Is it possible to assign phone numbers to an user's extension? I want to be able to assign a phone number to an extension I created, and have that number be the primary fax and fax only number type.

phone numbers

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-11-15T17:00:28Z

Phong Vu answered Nov 15, '23 Jackson Khan commented Nov 17, '23

Where did you get the extension id and make sure that it's valid.

Show me the code how you call the PATCH method to assign a number.

5

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Jackson Khan commented · Nov 15, 2023 at 07:20 PM

Is the extension number itself the extensionID? For example, when I GET info for an account, this is the response:

{
  "schemas": [
    "urn:ietf:params:scim:api:messages:2.0:ListResponse"
  ],
  "totalResults": 1,
  "startIndex": 1,
  "itemsPerPage": 100,
  "Resources": [
    {
      "schemas": [
        "urn:ietf:params:scim:schemas:core:2.0:User"
      ],
      "id": "63548308004",
      "meta": {
        "resourceType": "User",
        "created": "2023-11-15T19:17:30.342Z",
        "lastModified": "2023-11-15T19:17:30.342Z",
        "location": "https://platform.ringcentral.com/scim/v2/Users/63548308004"
      },
      "userName": "test.user15@wellthy.com",
      "name": {
        "formatted": "Test User15",
        "familyName": "User15",
        "givenName": "Test"
      },
      "active": true,
      "emails": [
        {
          "value": "test.user15@wellthy.com",
          "type": "work"
        }
      ],
      "phoneNumbers": [
        {
          "value": "326",
          "type": "other"
        }
      ]
    }
  ]
}

So is "326" the extenstion ID? Because when I try to do a get extension phone number list, it gives a 404 when I enter extensionID as 326:

curl --request GET \
  --url 'https://platform.ringcentral.com/restapi/v1.0/account/~/extension/326/phone-number?page=1&perPage=100'\

{
  "errorCode": "CMN-102",
  "message": "Resource for parameter [extensionId] is not found",
  "errors": [
    {
      "errorCode": "CMN-102",
      "message": "Resource for parameter [extensionId] is not found",
      "parameterName": "extensionId"
    }
  ],
  "parameterName": "extensionId"
}

I also want to make sure that I am not changing the company number for our entire account, just the direct number for the user using the extension.

EDIT: I found the issue, I needed to use the "id" not the extension number. I am able to add a phone line now!

The only other thing I have to figure out is if there is an API to make the phone number type fax only,

And also if there is an API that can make that primary number as the caller ID for fax number in user's profile

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1700083475365.png (24.4 KiB)

Phong Vu ♦♦ Jackson Khan commented · Nov 15, 2023 at 11:42 PM

That is the thing. Extension id (an identifier) is different than extension number (a label).

Don't specify the type when assign a phone number. For some reason, it causes a error Bad request. I will report this to get it fixed.

0 ·

Jackson Khan Phong Vu ♦♦ commented · Nov 16, 2023 at 07:11 PM

Great, thanks! But do you know if there is an API to do the other steps I wanted: make the phone number fax only and also make the primary number as the caller ID for fax number?

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