question

nhat nguyen avatar image
nhat nguyen asked Phong Vu answered

Can not send SMS recently with sandbox account

I can't send and receive any message recently with API and RingCentral Phone1701055538784.png

You can see here the "Send" button is disabled.

With API

1701055805564.png
My sandbox phone number : +19293670913

sending sms
1701055538784.png (29.9 KiB)
1701055805564.png (18.4 KiB)
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1 Answer

Phong Vu avatar image
Phong Vu answered

There are new requirements in sandbox SMS number TCR and campaign id registration.

Please submit a dev support ticket and the support team will help you with.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys