SMS Not Enabled In Sandbox

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McAlister's Deli Admin asked Jan 11, '24 Phong Vu commented Jan 19, '24

SMS Not Enabled In Sandbox

Hi , Not able to send sms on my sandbox account. can you please enable it

sending sms

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2024-01-11T22:25:05Z

Phong Vu answered Jan 11, '24

Please read this post and open a dev support ticket.

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Answer 2 · 2024-01-15T07:05:47Z

McAlister's Deli Admin answered Jan 15, '24 Phong Vu commented Jan 19, '24

@Phong Vu thanks for the info, can I promote my app to production without testing sms feature in sandbox? I already have the code required to send sms and have tested it on my other ring central account, and it's working fine. Can we just promote my app to production? I am not inclined to buy mobile number for sandbox account just for testing purpose.

5

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Phong Vu ♦♦ commented · Jan 15 at 03:44 PM

Yes I can manually move your app to the production for this case. Give me the app client id.

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McAlister's Deli Admin Phong Vu ♦♦ commented · Jan 18 at 12:58 PM

@Phong Vu please find the client id -AYcgbzoHN54dQHZTa7wfuy of sandbox account of my app

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Phong Vu ♦♦ McAlister's Deli Admin commented · Jan 18 at 02:51 PM

Done.

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