Using the Contact History Report, I can listen to the ACD Recording of Inbound and Outbound calls, but not Callbacks and Voicemails. I know where to retrieve the Voicemail file, but where is the ACD Recording of the call that follows?
Using the Contact History Report, I can listen to the ACD Recording of Inbound and Outbound calls, but not Callbacks and Voicemails. I know where to retrieve the Voicemail file, but where is the ACD Recording of the call that follows?
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