question

Eric Reischl avatar image
Eric Reischl asked Eric Reischl commented

Change number of rings

I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.

Thanks.

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1 Answer

john-oliphant avatar image
john-oliphant answered Eric Reischl commented

Setting should be here:

Call Queues > Your Queue > Call Handling & Members > Wait settings > Maximum caller wait time in queue.


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Eric Reischl avatar image Eric Reischl commented ·

Thank you.

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