Disclaimer: I'm a new partner, decades of "telephony" and development experience. I have been trying since early January to learn if RingCX is a fit a customer, who serves the banking industry and has very specific call requirements. Candidly, the production sales/support team seems vastly disconnected from the dev/api team. If I'm relegated to what's shown, I've a growing feeling RingCentral isn't a fit.. I'm praying this group can change that.
My client's needs can be broken into two categories: Call Control, and Call Reporting.
Call Control:
My client may not call any number belonging to a claim more than 7 times in 7 days. In addition, calls may not be made outside the local time hours of 8a-9p (time shall be evaluated by matching of area code the dialed number.. more below)
My vision of the solution:
Either natively or via api use & development, a dialed number is matched to claim via db lookup IF claim numbers have been dialed less than 7 times in 7 days, the call is allowed and the call attempt is logged ELSE a visual or audio message is presented indicating why the call cannot be made and the attempt/rejection is logged
My supposition:
a local application is developed, using call flow apis; all lookup, logging, etc. will be custom to me
Call Reporting:
Each day my client must build a data file of all calls on claims belonging to a client, provide the recording (some WAV, some MP3). From what I see in demos, no such batch download exists. -please tell me I'm wrong.
My vision of the solution:
A report is provided each day by RC with links to each recording OR better yet, a zip archive, etc. of all calls. If I must go with the links:
a local app that processes the report, downloading and archiving the call. I handle all client reporting, formatting, etc.
*For this to work effectively, I need a method to "tag" both inbound and outbound calls with two pieces of data: a claim number/matter number and a disposition code. I believe this can be used in the first solution, but I stress the need to handle both inbound and outbound.
Summary:
1. Can I build a solution to handle all call functions via use of APIs? -answer, dial, hold, disconnect, transfer, etc. Does anyone have an example, or is there an open source, boiler plate?
2. Is there a method for batch download of all recordings, daily?
Thank you in advance for reading and any assistance.
