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Moving to New Tenant - No Devices Found

Tags: rest api

Mar 2, 2024 at 3:32am • 2 replies • 0 likes

George Schally

We tested our application in one tenant, then moved it to another tenant. When we list devices, none are found for the new extension IDs in the new tenant. Do we need to re-install the softphone for the device to be associated with the new tenant?

Phong Vu on Mar 2, 2024 at 8:12am • 0 likes

Please clarify your term of "tenant".

1 Answer

George Schally answered on Mar 5, 2024 at 6:31am

The customer contracts for Ring Central through an Avaya re-seller. I'll assume "Tenant" is synonymous with "Account". Our original development and testing was in a demonstration account. They have since set up the actual account, and we are recreating our application credentials for JWT and OAUTH in the new account. We see our new phones and extensions in the new account, but no devices exist. Are devices created through an admin page? Or are they added when we install the softphone?

Phong Vu on Mar 5, 2024 at 7:34am • 0 likes

The list extension device API returns only hard phones and the RingCentral soft-phone app if they are assigned to the extension. You can always double check by logging in the service web admin portal to manage users' devices.

Or see a list of account's devices

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