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Srecko Markovic avatar image
Srecko Markovic asked mary-community-moderator commented

Common area phone menu not visible in Admin Portal

Common Area phone can be added/ configured through the Admin Portal according the KB. Following are the steps described:

Log in to your RingCentral online account > Go to Phone System > Phones & Devices > Click on Common Area Phones > Click add device

Unfortunately we can't see Common Area Phones entry when we log in to our online account. We only have access to User phones and Unassigned. Is there some prerequisite required to be able to access Common Area Phone functionality?


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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello @Srecko Markovic, I have escalated your concern to our Customer Success Team. Someone will reach out within 24 hours.

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