Einstein Conversation Insights is a third party application built by Salesforce. If you run into issue or errors, please reach out to Salesforce team first.
Should Salesforce have any questions related to the APIs that are being leveraged by their application or if they need RingCentral assistance on troubleshooting any errors or any discrepancies in the responses received, they can then submit a ticket with the RingCentral Developer Support team with the following information
Our developer support team if needed will be ready to jump on a meeting with a developer from the Salesforce side who is aware of the end to end implementation of ECI to assist with any troubleshooting that might be necessary.
Hello @Samyukta Bharadwaj Could you please share your which type of Flow or a method your using to generating an access token.? by using client id & client secret.
Hi @sreeram vempati, it is not an app developed by RingCentral and we are not sure which Flow it is using.
RingCentral supports several flows: https://developers.ringcentral.com/guide/authentication
Most popular ones are JWT flow and Auth Code flow.
In order to know which flow the app is using, you need to ask the engineers who coded that app.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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