Cannot create a new sandbox after deactivation

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P70 Backup asked Apr 9, '24 P70 Backup commented Apr 19, '24

Cannot create a new sandbox after deactivation

My sandbox account was idle for several months, so it appears it got deactivated. This is fine, I saw that this is expected based on the documentation. However, when I try to create a new sandbox account, I see that I am unable to and am prompted to contact an administrator. My account is already an admin account, and is what I use to login to the admin portal at service.ringcentral.com. So I would expect to be able to create a new account here. Any advice is much appreciated, thank you!

developer sandbox app administration

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2024-04-10T14:16:04Z

Phong Vu answered Apr 10, '24 P70 Backup commented Apr 19, '24

Was the inactive sandbox account associated with your production account or was it a free-tier sandbox account you signed up?

The best way to get help with this is to submit a dev support ticket.

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P70 Backup commented · Apr 19 at 02:01 AM

I believe that it was not associated with the production account, and was just a free-tier sandbox account. Regardless, going forward I would just like to be able to create a free-tier sandbox account. I just filed a dev support ticket.

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