question

Anton Otkidych avatar image
Anton Otkidych asked Eric Olsen answered

Cannot create JWT per specific app

While trying to create JWT for a public app by client ID, I got the next error:

"Invalid Client ID"
1713115642344.png

(Used client ID is correct, application is public)

Could you please help to sort out this error?

authenticationsecurity
1713115642344.png (28.0 KiB)
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1 Answer

Eric Olsen avatar image
Eric Olsen answered

Are you creating the JWT in Sandbox or Production? If you are in Sandbox creating a token, you will still need to reference the client ID of the production app. Seems backwards, but I ran into this myself a few months ago.

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