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How to know if an incoming call is a transfer?

Tags: call transfer, subscription

Apr 15, 2024 at 1:36pm • 1 replies • 0 likes

Karla Rosario

Is it possible to know if an incoming call is a transferred call from another of our users using the webRTC phone? We saw that with https://developers.ringcentral.com/api-reference/Extension-Telephony-Sessions-Event we can check the Session Status Info reason but before we start implementing something with the subscription api, we want to see if the webRTC phone already provides us this information. Thanks in advance!

1 Answer

Phong Vu answered on Apr 16, 2024 at 8:05am

There is no reliable way to detect if the call is transferred to the WebRTC phone directly. So you must implement the tel session event notification to detect it using the events.

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