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Rate limit impact on access and refresh tokens?
Tags: rate limits
Sep 4, 2018 at 2:18pm   •   2 replies  •  0 likes


We occasionally see 429 responses due to our batching of status checks against the RC REST API. If we receive a 429, but then continue to hit the endpoint, does RC eventually invalidate the access and refresh tokens? We are running into a problem where we cannot seem to get a new refresh token because the old one is invalid even though it appears it should be valid.


2 Answers
answered on Jun 23, 2019 at 5:02am  

One more reason the token can get invalidate is if someone calling API and passing the active token to revoke. This will also make a toke invalid

answered on Sep 4, 2018 at 2:57pm  
Jonathan, see!#APIRateLimits.html

The fact that you are getting 429 does not cause token invalidation. There are multiple possible reasons why refresh tokens may become invalid:
* Previously completed refreshment transaction (old tokens become invalid)
* End user password change
* Direct revocation via API
* Session invalidation by end-user via Service Web portal
* Expiration
* Reaching the limit of simultaneously active sessions.

Hope it helps. If you provide some reference to your account (client_id or RC account ID or organization name) I can take a look in our logs about your particular case.


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