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motl12084 asked

CallerID on API calls

I do have two phone numbers with identical setting in a single hunt group. We are dialing through custom build desktop app using RingOut. The issue is following:

Dialing through a single extension to an outside number we do get an error for number A and no error on number B

  1. Using callerID 111-222-3333 the callerID is not allowed to be used (API error)
  2. Using callerID 444-555-6666 the call is correctly connected no issues. We are also able to call the CallerID back from outside number and get to corresponding hunt group to receive the call

Any ideas?

rest api
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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys