question

sharmilan-a11462 avatar image
sharmilan-a11462 asked Embbnux Ji answered

Embeddable widget Inbound call callback text message not send to the caller

In the Embeddable widget, there is a facility to send a message as a callback message for Inbound calls. but caller not getting any message.

phonesms and text messaging
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Embbnux Ji avatar image
Embbnux Ji answered
Hi, @sharmilan Which facility are you using?
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

sharmilan-a11462 avatar image
sharmilan-a11462 answered
Hi Embbnux,
For an Inbound call, I need to send the message instead of answering the call. But not received by the caller.
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Embbnux Ji avatar image
Embbnux Ji answered
Hi, Sharmilan, in our old call event api, we don't support call answered event in caller side. Good news is that we have new Call Session Notification API in beta now. We will start to work on this new API recently in RingCentral Embeddable. This is a issue to follow  https://github.com/ringcentral/ringcentral-embeddable/issues/151 
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys