News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Zoho phonebridge integration issue
Tags: integrations
Aug 29, 2016 at 12:57pm   •   3 replies  •  0 likes

We have a US account with several departments and users. We've been trying to use the phonebridge integration with Zoho for almost a year with no real success.


When an incoming call comes into a RC queue or direct extension a post-call Zoho window pops up (mobile and/or browser) and offers the opportunity to log the call with details. If the caller's number is already associated with a contact, it would be great if Zoho recognized that and associated the call with the contact/lead.

Stretch goal: Log outgoing calls make through RC too.

What happens

1. A contact/lead who is saved in Zoho calls my cell phone number directly, a post call pop up offers to log the call.

2. A contact/lead who is saved in Zoho calls the company number + extension. There is no prompt to log this call.

3. No outgoing calls can be completed from Zoho -> A contact/lead is saved in Zoho. We log into Zoho and the RC bridge and select call next to the contact's phone number in Zoho. I am asked what number I would like to be called at and am told that I will receieve a call, be prompted to press 1 and then will then be connected to the caller. However, this call never comes into me so Zoho displays a message saying that I did not press 1. In the call log, I can see that the company number is contacted and then hangs up after a few seconds, I suppose because no one clicked 1 as we are unable to.

4. No outgoing calls from RC mobile app triggers the post-call pop-up in Zoho.

I've pored over both the RC and Zoho documentation. The only relevant reference that I've found was on Zoho's website ( indicating the following

indicates that we need to login with the direct number and not the company number+extension. However, we don't have Direct Zoho numbers (additional $$$). Our system is configured to route callers to the auto-receptionist and based on the caller's selection, ring the appropriate department or user extension, which are all ultimately mobile phones.

There are multiple employees in our company.

-- How can we all log into RC without using the company number+extension?

-- Does this mean that Zoho requires us to buy additional phone numbers for everyone in order to use this feature?

3 Answers
answered on Aug 31, 2016 at 12:48pm  
Micki,   Since this was developed by Zoho, they'll have to provide support for this.  However, I do have some contacts which I will email you privately.  Please check your email. 


answered on Aug 31, 2016 at 8:09am  
Hi Benjamin,

Yes, this is regarding the Zoho Phonebridge. I didn't hear back from you so I reposted my question in the General Community. Thanks!

answered on Aug 29, 2016 at 6:33pm  
Hello Micki,

This appears to be an issue with how to configure our core product to operate with Zoho's off-the-shelf phonebridge service, and NOT with the App Gallery Zoho Integration...correct?

Link to the App Gallery listing for Zoho Integration:

If I am correct and this is about how to integrate with Zoho's off-the-shelf phonebridge service, then this would be a general community issue instead of a developer community issue since it is not directly related to our API, SDKs, etc... for developers.

I have assigned this issue to a member of the RingCentral General Community for review and to assist. I'll follow up with them tomorrow if I do not see an update here by end of day.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us