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dan-johnson12891 asked

Logging of SMS Messages Sent via RC API

I understand that SMS messages sent from RingCentral phones can be logged into Salesforce if you have the SalesForce integration from the app exchange.

My questions is, will the text messages still be logged into Salesforce if we send messages via the RingCentral API instead of manually through RC phones?

Generally, do you see any issue with the SalesForce integration if we send messages via RC API?


-Dan Johnson

sms and text messagingsalesforce
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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys