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Question

Sending SMS is not available

  • 7 December 2018
  • 3 replies
  • 2735 views
F

We started sending SMS to our opt-in clients today, and after sending about 5,000 or so messages, we are receiving the following error:


"Sending SMS from/to extension numbers is not available"


What is the issue?


3 replies

T
Rank
Are you still experiencing this issue?

I know there is a quota limit. You are not allowed to send too many SMS in a short time. I am not sure if it is the issue you encountered.
F
What are the limits for SMS?  I could not find anything in the API documentation regarding limits within a specific period of time.  Can I contact support to request an increase if the quota limits are not sufficient?
A

You can open a case support and ask the backend support team to detect the actual reason for the issue from log.

You can then take appropriate measures to counter that with steps mentioned above

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