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nabila-yousuf13056 asked

Dynamics 365 Integration - RingCentral is auto-completing phone calls before rep can put description in.

We are finding that once a record is attached to a RingCentral call, the phone call is automatically completed without the User completing it . We think this is happening within a few minutes of the record being attached to the RingCentral phone call. How do I disable this so the Rep has the choice when to complete the call after inputting their notes in the phone call description field?

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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys