question

minh-pham4955 avatar image
minh-pham4955 asked rajeev-dixit6450 answered

Login service.ringcentral.com error do not have sufficient permissions to access this service.

I recently started service with RC, my app is approved in production "active in production". But when i trying login at

https://service.ringcentral.com/login/enter.html?s=1210&localeId=en_US with my account, i get a message like this:

"Sorry, you do not have sufficient permissions to access this service."

How cant fix this problem? Everything ok in sandbox.

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J.B. Ferguson avatar image
J.B. Ferguson answered
Minh,

That is simply the login URL. Even when I click the link you provided it works for me. By the way, just so you are aware, all you need is https://service.ringcentral.com .

I would check with your network administrator. It seems their settings on the network are not allowing you to access certain types of websites.
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mike avatar image
mike Deactivated answered
Minh,You mentioned an app. Did you developed an app on our developed platform? (For some sort of integration).If so we may need to refer you to our Developers Community.Mike
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saadetswift16514 avatar image
saadetswift16514 answered
Hello Minh,

Were you able to login successfully or are you still having issues?
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rajeev-dixit6450 avatar image
rajeev-dixit6450 answered saadetswift16514 commented
I am having the same issue. When I click on Activate link, it logs me in but shows above message.
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Hello Rajeez,

Could you post a screen shot of this error, please?
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Do you get the same message when using a different browser such as Firefox or Internet Explorer?
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Rajeez,

I took a look at your account and it would seem that your free trial period expired today. That's why you cannot get in. You will want to contact the account manager that set you up :)
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I signed up today to setup our Hubot integration with Glip. Not sure how it shows as expired.
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paco-vu avatar image
paco-vu answered
Hi Minh and Rajeev,

I assumed that your developer account is the free-tier developer account. If that is the case, then you can only login to your developer account via https://service.devtest.ringcentral.com or simply come to the developer portal at https://developer.ringcentral.com and click on the "Sign in | Sign up" button then click the "Sign In" button, which will redirect you to login the right account based on your account type.

Let me know if you are a RingCentral customer under Standard, Premium or Enterprise plan, but still cannot login directly via https://service.ringcentral.com 


+ Paco
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rajeev-dixit6450 avatar image
rajeev-dixit6450 answered
Hi Paco,

My glip account via   https://service.ringcentral.com  was working well till about 5 days back and now starting to show me this error - "Sorry, you do not have sufficient permissions to access this service."

This happens only on my laptop browser but my mobile app is working fine and I am also getting email notifications for messages sent on my account.

Can you take a look?

thanks,
Rajeev
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys