question

steven-pessel13512 avatar image
steven-pessel13512 asked Phong Vu commented

Call logs only go back 60 days!

Call logs should go back at least 90 days please.

call logs
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Kumar avatar image
Kumar answered

Any references for 90 days?

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Anirban avatar image
Anirban answered Phong Vu commented

Please email the backend team and check with them on the issue

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No, dev support cannot do anything to extend the data retention. An account admin can set the range for themselves within the compliance and non-compliance time range.

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Phong Vu avatar image
Phong Vu answered

Here is RingCentral data retention policy a an compliance.

https://support.ringcentral.com/s/article/2178?language=en_US

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys