The First Step

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How do I request a rate limit increase for my application?

4 replies
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We have a free account with an application in production and use it for our business.

Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.

The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?

Thanks.

sdk

A

Anirban2396911020Answer

The First Step

There is different classification of Rate limit plan per API which is grouped into "Heavy", "Medium", "Light" and "Auth"

Ref: https://developers.ringcentral.com/guide/basics/rate-limits

What you can do is you need to send your request to the developer support team and ask them for modifying the limit based on your business requirement.

PhongVu

Community Manager

Hi Alexandra,

Can you send the request with the business justification (e.g. as you explained here) and your app name on a help ticket? We will study your case and handle your request accordingly.

Thanks for your co-operation!

+ Phong

A

alexandra-gonzi

Author

The First Step

Hi Phong Vu,
thanks for the suggestion, I did it.

Best Regards.

A

Anirban2396911020Answer

The First Step

There is different classification of Rate limit plan per API which is grouped into "Heavy", "Medium", "Light" and "Auth"

Ref: https://developers.ringcentral.com/guide/basics/rate-limits

What you can do is you need to send your request to the developer support team and ask them for modifying the limit based on your business requirement.

W

wprae2004

New Participant

Seems very odd that Heavy is the lowest at 10 requests per minute…

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