question

alexandra-gonzi13477 avatar image
alexandra-gonzi13477 asked Leonard leWang Deactivated edited

Rate Limit Exceeded - Is it possible to increase the limit?

We have a free account with an application in production and use it for our business.

Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.

The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?

Thanks.


sdk
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered

Hi Alexandra,


Can you send the request with the business justification (e.g. as you explained here) and your app name on a help ticket? We will study your case and handle your request accordingly.


Thanks for your co-operation!

+ Phong

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

alexandra-gonzi13477 avatar image
alexandra-gonzi13477 answered
Hi Phong Vu, 
thanks for the suggestion, I did it.

Best Regards.
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Anirban avatar image
Anirban answered

There is different classification of Rate limit plan per API which is grouped into "Heavy", "Medium", "Light" and "Auth"

Ref: https://developers.ringcentral.com/guide/basics/rate-limits

What you can do is you need to send your request to the developer support team and ask them for modifying the limit based on your business requirement.


rate-limits.png (24.2 KiB)
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys