Hi Guys,
I'm writing an application for a call center environment and I've got a couple of related questions ...
1 - Can an account have multiple inbound lines with different phone numbers?
2 - If (1) is a "yes", how can I determine which of those inbound numbers was dialed when I receive a presence call event in a WebHook for an extension? (noting that the "from" field will have the callers number and the "to" will have the extension number)
3 - If (1) is a "no", how does it work then? Does a call center need multiple accounts i.e. one for each inbound phone number?
4 - If (3) is a "yes", can those different accounts share the same extensions so that calls can be routed to the same handsets/extensions no matter which line they came in on?
Thanks for the info