Ringout without press 1 or first leg having to accept call

Question

When a user requests our app to perform a RingOut, the call starts ringing and the user needs to physically pickup the call to be connected, even though they are wearing a headset and are prepared to take the call when requesting the RingOut. This adds an unnecessary step to their workflow.

I see that you can disable the playPromt press 1 part, but is there a way to automatically have the user answer their leg of the call as soon as it starts ringing? Maybe it's a different API in the new Call Control resource?

Tyler850957020 · Answer

Hi Matt,I think It's hard to do. Let's say the user is using a hard phone. The phone call not be answered unless the user pick up the phone. API cannot do "pick up".Or if the user is using a cell phone, you cannot control the phone unless you install some Trojan  software into the destination phone.

Ringout without press 1 or first leg having to accept call

1 reply

Reply

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded