question

actus-law-droit15132 avatar image
actus-law-droit15132 asked Anirban answered

Why are there long delays when receiving a fax email?

We frequently (multiple times a week) get delays of 2 hours or more between when we are sent a fax and when the email with the fax arrives.

fax
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1 Answer

Anirban avatar image
Anirban answered

Maybe some network delay. The best option is to contact the developer support team through a help ticket and ask them to investigate.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys