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joe1 asked Anirban answered

Adjusting the volume of custom hold music

I attached a custom hold music piece to department> call handling>audio while connecting. Clients are stating that the custom music is too loud. When it was rendered, it was rendered at a normalized decibel level. Uploaded as 16 bit pcm .wav at 8khz mono. Anyone know how to reduce the playback volume on the RingCentral side?
phonecall recordingcall handling
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BC Analysttt avatar image
BC Analysttt answered

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BC Analysttt answered
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Anirban answered

@BC Analysttt Please refrain from posting spam here

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