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Adjusting the volume of custom hold music

Tags: call handling, call handling, phone, phone, call recording

Nov 13, 2013 at 1:50pm • 3 replies • 0 likes

joe1

I attached a custom hold music piece to department> call handling>audio while connecting. Clients are stating that the custom music is too loud. When it was rendered, it was rendered at a normalized decibel level. Uploaded as 16 bit pcm .wav at 8khz mono. Anyone know how to reduce the playback volume on the RingCentral side?

3 Answers

Anirban answered on Dec 11, 2020 at 1:20am

@BC Analysttt Please refrain from posting spam here

BC Analysttt answered on Dec 11, 2020 at 1:03am

MYCUTEXSSHERE

BC Analysttt answered on Dec 11, 2020 at 1:03am

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