This would seem to be a basic concept, especially for an IVR - 'press 3 for our address' - it plays, and then loops back to the root of the IVR. I can see a lot of irked clients if they have to call back.
Hey RC! A little love on this perhaps? The logic is already there for the */# - why not a pull-down:
- transfer to 'extension/etc'
- disconnect
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