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Why does it say "email address already in use" when no password has been set?
Tags: getting started
May 14, 2019 at 12:43am   •   5 replies  •  0 likes
Jeroen Couwenberg

A colleague of mine tried to create a developer account but something went wrong. He went through the signup steps and at the last step when he confirmed his details, an error popped up. Now when he tries to signup again he receives an error saying his email address is already in use but there is no way to retrieve it because no password has been set.

The email address used is

5 Answers
answered on May 15, 2019 at 6:21am  

The colleague is still receiving this problem. I will ask him to contact the developer support team.

answered on May 15, 2019 at 6:20am  

answered on May 14, 2019 at 12:34pm  
Hey All. I am getting your request for support through my email. He also called me earlier. We might check to see if there is some way our lines are "crossed"....I am no help on the technology sorry. 

answered on May 14, 2019 at 7:54am  

Did you try to reset password (forgot my password)? If it still doesn't work, please contact the developer support team by submitting a support ticket.

answered on May 14, 2019 at 7:54am  
Hi Jeroen,

I check the email address but could not find a new account associated with that email. Can you tell your colleague to clear the browser cookies and retry.

Let me know if the problem still persists.


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