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lorie-miller219 asked benjamin-dean answered

Salesforce says their extra API service is required to use the RingCentral app with Salesforce Professional. Is it? App docs don't say.

Salesforce says that their extra API service is required to use the RingCentral integration app with Salesforce Professional. The app documentation does not mention this is required. Is it?

rest apisalesforce
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kim answered

For this inquiry, please contact the developer support team via email or creating a support ticket.

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lorie-miller219 answered
Will do. Thank you.
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benjamin-dean answered
Hi Lorie,

According to our requirements for the Salesforce app ( https://developers.ringcentral.com/app-gallery.html#/app/salesforce):

  • RingCentral for Salesforce is available for RingCentral Office Premium and Enterprise customers.
  • You must have a Salesforce Professional, Enterprise or Unlimited Edition account.
  • Requires Windows XP or above or Mac OS X 10.8 Mountain Lion or above.
  • Supported browsers include: ChromeTM 30 (or later), Firefox 25 (or later), Safari 6.0.5 (or later), and Internet Explorer 10 (or later).
According to Salesforce ( https://help.salesforce.com/HTViewSolution?id=000005140&language=en_US):
  • Salesforce Editions which have API access enabled by default
    1. Enterprise Edition
    2. Unlimited Edition
    3. Developer Edition
    4. Performance Edition
The reason we say that Professional Edition is the minimum requirement is because you can purchase the extra API services (per the above URL):
*Professional can have API Temporarily turned on by contacting their Account Executive.  Professional can also purchase API by contacting their Account Executive.
Please review the article:  Enabling API
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys