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Salesforce says their extra API service is required to use the RingCentral app with Salesforce Professional. Is it? App docs don't say.

Tags: salesforce, rest api

Sep 28, 2015 at 7:29pm • 3 replies • 0 likes

lorie-miller

Salesforce says that their extra API service is required to use the RingCentral integration app with Salesforce Professional. The app documentation does not mention this is required. Is it?

3 Answers

benjamin-dean answered on Nov 9, 2015 at 11:46am

Hi Lorie,

According to our requirements for the Salesforce app (https://developers.ringcentral.com/app-gallery.html#/app/salesforce):

RingCentral for Salesforce is available for RingCentral Office Premium and Enterprise customers.
You must have a Salesforce Professional, Enterprise or Unlimited Edition account.
Requires Windows XP or above or Mac OS X 10.8 Mountain Lion or above.
Supported browsers include: ChromeTM 30 (or later), Firefox 25 (or later), Safari 6.0.5 (or later), and Internet Explorer 10 (or later).

According to Salesforce (https://help.salesforce.com/HTViewSolution?id=000005140&language=en_US):

Salesforce Editions which have API access enabled by default
1. Enterprise Edition
2. Unlimited Edition
3. Developer Edition
4. Performance Edition

The reason we say that Professional Edition is the minimum requirement is because you can purchase the extra API services (per the above URL):

*Professional can have API Temporarily turned on by contacting their Account Executive. Professional can also purchase API by contacting their Account Executive.
Please review the article: Enabling API

lorie-miller answered on Sep 29, 2015 at 6:28am

Will do. Thank you.

kim answered on Sep 29, 2015 at 6:11am

For this inquiry, please contact the developer support team via email or creating a support ticket.

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