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Question

How do I forward calls to another extension after a timeout (skip voicemail and send them to a queue/operator)?

  • 9 March 2015
  • 4 replies
  • 994 views
J

So, I have an extension in my company that goes to our warehouse. If someone dials it, rather than going to voicemail if the phone cannot be answered, I would like to set up logic that would simply forward the call (roll-over) to a call queue (such as Ext. 108). I tried adding just the extension in call handling, but it seems I am not allowed to do that. Is there a workaround?

4 replies

D

Heres what I did with a similar situation:

In Call Handling, the first entry is the warehouse IP phone, and I have it set for 20 seconds.

The second entry is the front desks DID number NPA-NXX-XXXX and I have it set to 50 seconds.

Then at the bottom of this tab, under Phones will ring: I set as Sequentially.

 

Is this what you were looking for?

J
I don't want to use DID numbers. I would rather say in an advanced rule: "If ring for xx seconds and no answer, ring ext ###." -- This would eliminate the need for voicemail on the actual extension. The other option I guess would be to not give out the extension to anyone and always tell them to call ext 108 if they need to reach the warehouse...
A
Jordan,  Here's another idea that might work for you. There's a way to forward to a "ring group", sometimes called a "hunt group". Here's a help topic that explains how. 

Forwarding to other user's phones, adding phone, and Ring Groups
C

We also need call queue to be able to forward to another 'backup' call queue extension after a set amount of time.

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