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Faxes: downloading as TIFF File instead of PDF
Tags: fax
Nov 6, 2015 at 8:20am   •   10 replies  •  0 likes

Hi, I received two faxes. Logged into my RingCentral account to view the fax. When I click on the icon to open the fax, it does not open as a .PDF. I get an error message because it is trying to open as as a .TIF. RingCentral no longer allows me to get customer service over the phone (they have a number, but when you go through IVR prompts, it eventually tells you that you need to go online to get Chat support and that it is it, it just dead ends). So I went on Chat. After more than 1 hour later and rep still had not idea how to solve the problem (actually very little progress had been made as there was just delay after delay in the reps response). They told me this had to go to level 2 and that they would get back to me within 24 to 48 hours. I cant wait that long. A supervisor did call me back after a while, but he told me he could not help me. He also told me that they would send to level 2. I demanded to speak with someone and they tried to put me through to a level 2 so that they could help me. But they could not reach anyone on level 2, so they told me that will have to call me back when they can. CAN ANYONE TELL ME HOW TO RESOLVE THIS ISSUE. I am an experiences user of the faxes on RingCentral, and this has never happen before. Ring Central originally told me that to fix it that I needed to tell the customer to call send the fax again and this time to select .PDF as the file format that he was sending in. However, I told the rep that you don't actually select a file format when sending a fax. CAN ANYONE PLEASE HELP ME FAST AS I NEED ACCESS TO THESE TWO FAXES THAT CAME IN AND MY CUSTOMER CANNOT RESEND.

10 Answers
answered on Feb 8, 2019 at 8:19am  
I would actually prefer to receive faxes as TIFF files. We have software that can read tif images but it cannot read pdf's. Is there a setting for this somewhere?

answered on Jan 10, 2019 at 9:11am  
Hi Our Fax is now doing the same thing coming in as TIF instead of PDF. Please advise why this is happening?

answered on Sep 5, 2018 at 1:05pm  
I'm also having this problem.  I just received a fax as a tiff, rather than pdf.  Can't open the file.  

answered on Aug 22, 2018 at 12:05pm  
We are having this same issue.  Some of our faxes are coming through as TIFs instead of PDFs and cannot be opened.  Please help!

answered on Aug 15, 2018 at 12:56pm  
We are receiving faxes as TIF, not PDF.  We cannot open any TIF received.  Please assist.

answered on Mar 12, 2018 at 6:28am  
This reply was created from a merged topic originally titled Fax: Downloading as a TIF and can not open. We are receiving faxes as TIF and not PDF.  We can not open any of the faxes received today.  Please advise.

answered on Mar 12, 2018 at 6:28am  
This reply was created from a merged topic originally titled TIF files received, but not supported. Any answers? Chat system is on strike.. TIF files received, but not supported. Files won't open with PhotoShop, Windows Photo Viewer, and Illustrator all report file that can't be opened. I received 7 identical faxes, all of which came through as TIF. Help appreciated.

answered on Aug 23, 2017 at 7:31am  
This reply was created from a merged topic originally titled My faxes are coming in as a tif. file and I can not open. I am running the newes.... Fax going in as tif. not as pdf.  Can not open.

answered on Apr 19, 2016 at 10:54am  
This reply was created from a merged topic originally titled Fax's coming in as TIFF's. Our faxes are coming in as TIFF files and we can not open these. We are running newest version of softphone. From my understanding these should be coming in as PDF's.

answered on Nov 6, 2015 at 9:14am  
I'm testing now... I checked case 04098750, and it has been escalated.  

Files seems to be corrupt.  Please have customer re-send fax. 


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