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Question

User Notifications: Can't setup notification to SMS tmobile?

  • 7 December 2015
  • 3 replies
  • 1055 views
A
  • Anonymous
  • 0 replies

In the notifications area, you can set the service up so it notifies you via SMS if you have a message. It asks you to put your phone number in and list the carrier. Tmobile is not listed, though they are a major carrier, how can we get this to work?

3 replies

K
Rank
Brian - where your numbers recently ported in?  If so, it could take 7-14 days. 

If the numbers are not newly ported and you have isolated it to T-Mobile, please open a web case and support will contact t-mobile and resolve the issue. Put in your case that is specific to T-mobile and provide a few samples (date, time, texted number to, texted number from)

Kim 
A
Well, you can't even put in a number and assign it to Tmobile. In the dropdown there is AT&T, Sprint, etc. all the major carrier, but Tmobile is not on the list. I'm not sure what this has to do with the number being ported over.
B
Use email to SMS gateway provided by t-mobile: https://support.t-mobile.com/docs/DOC-3309

5105551212@tmoemail.net for example.

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