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natalie-macks417 asked marco-s-casalaina commented

Does your Salesforce Integration Support Open CTI?

I understand that sometime in 2015, SFDC will no longer support phone integrations that are not built on the Open CTI. Your Salesforce Administrator guide shows that RingCentral is currently using CTI 4.0. What are your plans for 2015? Will your Salesforce Softphone ever support Macs?


https://help.salesforce.com/apex/HTViewSolution?id=000193758&language=en_US


Thanks!


integrations
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marco-s-casalaina answered
Our new version of RingCentral for Salesforce does indeed support Open CTI. You can find it here:

https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN
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thomas-peng399 answered
Is anyone actually using this app? We are testing it out, but seems to lack some functionality compared to the original CTI adapter.
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marco-s-casalaina answered
Mr. Peng,

There are in fact hundreds of RingCentral customers who are using the new RingCentral for Salesforce. Can you comment on what features you're looking for that are missing?
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thomas-peng399 answered
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thomas-peng399 answered
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suryaprateek-surampalli658 answered marco-s-casalaina commented
i assigned the users for the ring central TA but the user cannot see the app on the home page, need help
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You assigned those users in the Call Center in Salesforce setup? Did you give those users access to the RingCentral Visualforce page in their profile?
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys