(I saw a previous post like this that did not get resolved but am in need of an immediate solution so started a new post) Our call queues are set up to ring to several desktop computer apps as well as several cell phones as simultaneously. When I call comes in, and a team member wants to Ignore the call, the system will immediately ring their line again, effectively making the Ignore button useless. I would like the functionality to have the Ignore button take one out of the call queues that that incoming call, and not ring my extension again. This is different that changing my status to Busy/Do Not Accept Calls, as I want to be able to pass on calls, but without taking myself out of the call queue all together. The Ignore button should allow me to ignore a specific call, without the system continuously ringing my extension.
