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Press 1 when on Call Queue - wants to remove it

Tags: call queues

Nov 1, 2016 at 3:03am • 3 replies • 0 likes

marco-oben

Press 1 when on Call Queue - wants to remove it

3 Answers

Mary-Community_Moderator answered on Jan 25, 2021 at 9:20am

Hello,

There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. We can only turn it off when calls are forwarded to your app or deskphone. You may submit a feature request for this. Please specify that you want to have an option to remove "Press 1" for non-ringcentral numbers. For guide on how to submit, please read this article Submitting and Voting for Product Ideas

9 3 auto Service on Apr 30, 2021 at 1:24pm • 0 likes

The reason I ask, is because when we are not up front in our shop its nice it rolls over to a cell phone. GoogleVoice has this as an option.

9 3 auto Service on Apr 30, 2021 at 1:23pm • 0 likes

Is there plans down the road to make this an option?

LeAnne Wilson answered on Jan 25, 2021 at 9:03am

i would like this answer too!

Bruce Bachant answered on Jan 21, 2021 at 12:07pm

I've read through old posts on this subject but could not find an answer.

Has anyone figure out how to remove the "press 1" step when calls are forwarded to a cell phone?

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