question

food-dudes50 avatar image
food-dudes50 asked vyshakhbabji commented

Can I get help resetting my sandbox password?

I cannot log into my sandbox account and when I reset the password I do not get an email at the email it says it sent to. I do not have a spam box, please reset my password

developer sandbox
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fiona-zhang7 avatar image
fiona-zhang7 answered
Hi Food Dudes, are you using sandbox account and your new password to log in the sandbox environment?  https://service.devtest.ringcentral.com
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food-dudes50 avatar image
food-dudes50 answered
hi I am using the sandbox account but not the new password as I do not have it, when i created the account I never got an email and when I reset the password I never get the email
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ak avatar image
ak answered
I understand it now works with the default password.
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food-dudes50 avatar image
food-dudes50 answered
Indeed, thank you
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jonathan-heerdt922 avatar image
jonathan-heerdt922 answered
I am running into the same issue trying to reset the password for my sandbox account, but I am not receiving the email. I also do not have the current password.

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ak avatar image
ak answered
Hi Jonathan,

As long as you have the correct email in the service web ( https://service.devtest.ringcentral.com ) you should be able to receive an email for the Password Reset.

If you are not receiving any email, you could create a case in here :
https://developer.ringcentral.com/support.html

We could go ahead and take a look at the account details.
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benjamin-dean avatar image
benjamin-dean answered vyshakhbabji commented
Jonathan, are you trying to login to the Sandbox version of the online account portal? https://service.devtest.ringcentral.com (note the "devtest." which is added to the normal online account portal URI to switch to the Sandbox version)

If you login to the Developer Portal ( https://developers.ringcentral.com) -> My Account -> Sandbox Accounts you can get the appropriate Main Company number you will use to authenticate into the Sandbox version of the online account portal (see URI above).

If that doesn't work, and you still don't receive the email for password change, let me know.
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I am attempting to login to the Sandbox version. I double checked the url and attempted again today making sure the email and phone number stated on the Developer portal was correct. I have still not received an email to reset my password.
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Please file a case by sending an email to the developer support team with your issue or open a support ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys