question

tom-maceiunas avatar image
tom-maceiunas asked matt-gregory10471 answered

Automatic Volume Reduction on Calls

The volume automatically reduces on some calls answered through the Ring Central app and continues to do so throughout the call. What is the fix?

ringcentral appphone
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3 Answers

saadetswift16514 avatar image
saadetswift16514 answered
Hey Tom,

Is this on the mobile or desktop app?
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tom-maceiunas answered saadetswift16514 commented
mobile device
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tom-maceiunas avatar image tom-maceiunas ·
will you need anything else from me? I am here only until 2 pm CT.
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saadetswift16514 avatar image saadetswift16514 ·
Hey Tom,

I would suggest opening up a case with us so we can troubleshoot. In your case I would suggest including a call sample no older than 24 hours and the debug logs from the mobile app.
  
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matt-gregory10471 avatar image
matt-gregory10471 answered

Tom,
Any chance you found a resolution to this issue? I have a user experiencing the same. We've tried pushing device software updates, reinstalling the mobile app, adjusting audio settings, etc. No fix. Thank you.
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