I can receive calls but cannot call out
Tags: phone
Oct 5, 2017 at 7:40am • 9 replies • 0 likes
shonee-lesh
When I dial a number I get a window with 3 fields. Phone number I'm calling. My location which says custom number as the only option and then Custom number where my number is placed. Then I hit the call button and I get a status window with the following... Call status: cannot reach. Caller Status: Generic Error. Callee Status: Generic Error. Nothing happens and the window shifts back to the dial buttons.
9 Answers
Not sure if this is the same with anyone else, but prior to getting the "Callee Status: Generic Error", I got this:
Limit Reached
You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers:
1. Log into your online account
2. Go to "Settings">>"Phones & Numbers"
3. Click on Phones tab
4. Select "Softphone"
5. Click on "Deauthorize this Computer"
Following those instructions worked for me.
I hope this helps.
Limit Reached
You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers:
1. Log into your online account
2. Go to "Settings">>"Phones & Numbers"
3. Click on Phones tab
4. Select "Softphone"
5. Click on "Deauthorize this Computer"
Following those instructions worked for me.
I hope this helps.
1
this happens exactly the same for me as well.
no outbound calls from my PC. app says i am connected. I see my other peers online; can chat.
but any outbound call, internal or external won't work.
all call statues stay as 'in progress' for a while, then call status turns to finished, and the app goes back to dial pad.
my phone doesn't even recognize an incoming call.
when I use the mobile app, calls can be made alright. same account.
no issues there, seemingly.
when will this be resolved?!
no outbound calls from my PC. app says i am connected. I see my other peers online; can chat.
but any outbound call, internal or external won't work.
all call statues stay as 'in progress' for a while, then call status turns to finished, and the app goes back to dial pad.
my phone doesn't even recognize an incoming call.
when I use the mobile app, calls can be made alright. same account.
no issues there, seemingly.
when will this be resolved?!
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder