The caller can't hear me when using the RingCentral app on my iPhone 7+.
Tags: ringcentral app, phone
Dec 28, 2017 at 2:07pm • 5 replies • 0 likes
jim-westman
I've deleted and reinstalled the app several times with no luck. My microphone works fine with any other app. It seems like the app is not asking for permission to use the microphone. Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone.
5 Answers
Using iPhone 11 (SX max) with latest iOS. When I answer a call in the Ring Cental App I can hear the caller but they can't hear me. If they call my cell directly there is no problem. Microphone is enabled for Ring Central in the Privacy > Microphone settings. Microphone doesn't work on video call either. Check Screen time preference and all is fine there. Any ideas?
0
Hello,
I'm having the same problem as above:
Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone.
I tried your fix however under "Settings-General", I do not have the option "Restrictions Microphone Allow Changes".
As I know this thread is outdated can you provide an update? I'm also on an iphone 7
I'm having the same problem as above:
Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone.
I tried your fix however under "Settings-General", I do not have the option "Restrictions Microphone Allow Changes".
As I know this thread is outdated can you provide an update? I'm also on an iphone 7
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
