Pauses in text to speech
Tags: voicemail
Jan 11, 2018 at 2:47pm • 5 replies • 0 likes
alex8437
Can anyone tell me if it is possible to add pauses into the text to speech function in ring central? The way it is done sounds very unnatural and would benefit from some pauses in certain places. Thanks Alex
5 Answers
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
01-12-2018 If your RingCentral account comes with the IVR (Interactive Voice Recordings) feature, you have the option of using the Text To Speech utility for the menus or you can use individually recorded sound clips which you can upload to your account's Sound Clip Library.
Some of our IVRs are multi-tiered so usually we use text-to-speech on those because it would be a hungry monster to change the voiceclips on them as personnel changes occur.
Because we have many users, we use the text-to-speech by default for User Names or if a role account phone like a Courtesy Phone, for that extension id announcement.
We have it setup through ROLES that a user can elect to record their own name announcement in a sound clip if they choose.
But when we roll out new users - we always use the Text-To-Speech initially
01-12-2018 If your RingCentral account comes with the IVR (Interactive Voice Recordings) feature, you have the option of using the Text To Speech utility for the menus or you can use individually recorded sound clips which you can upload to your account's Sound Clip Library.
Some of our IVRs are multi-tiered so usually we use text-to-speech on those because it would be a hungry monster to change the voiceclips on them as personnel changes occur.
Because we have many users, we use the text-to-speech by default for User Names or if a role account phone like a Courtesy Phone, for that extension id announcement.
We have it setup through ROLES that a user can elect to record their own name announcement in a sound clip if they choose.
But when we roll out new users - we always use the Text-To-Speech initially
0
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
01-11-2018 Yes you insert commas, sometimes multiple commas in a row for a longer pause.
Here is a IVR programming sample when using text to speech options
and prompt it with "Press 0 for support ,,,, Press 1 for sales,,,,
01-11-2018 Yes you insert commas, sometimes multiple commas in a row for a longer pause.
Here is a IVR programming sample when using text to speech options
and prompt it with "Press 0 for support ,,,, Press 1 for sales,,,,
0
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