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Question

Missing Calls on Softphones

  • 30 April 2018
  • 3 replies
  • 574 views
B

After the update last week I have users who are not receiving incoming calls. They go straight to missed or do not show up at all until they log out and back in again. Ideas?

3 replies

S
Hey BRELLENTHIN,

There are a few things to check when Troubleshooting Calls Going Straight to Voicemail - check these out and let me know how it goes!
S
It doesnt work for me

Z
Was this resolved? I am getting the same issue - I'm seeing missed calls that were never received. Also, some calls are showing up as the name of the extension, instead of the number itself. When I press the info button only then do I see the actual number from where the call came from - this never used to happen before:


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