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How to turn off Ring Out and Turn on Direct
Tags: ringcentral app
Jul 18, 2018 at 11:14am   •   8 replies  •  0 likes
Larry Olson

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

8 Answers
answered on May 5, 2020 at 12:09pm  
Also having same issue, some devices using the same line can switch, others cannot

answered on May 4, 2020 at 9:16am  
Any update on this? The same issue

answered on Aug 14, 2018 at 3:45pm  
this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.

answered on Jul 18, 2018 at 2:24pm  
From the admin screen I had to deactivate the account and reactivate the account. Now it works!

answered on Jul 18, 2018 at 2:30pm  
Weird! It must have gotten stuck on the back end or something. Glad it's working now!

answered on Jul 18, 2018 at 1:33pm  
Hmm....what happens when you log in with your direct number?

answered on Jul 18, 2018 at 12:39pm  
I am on 10.1.2  I log in using my email which is linked to my direct number.

answered on Jul 29, 2020 at 8:45pm  
Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?


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