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Question

How to turn off Ring Out and Turn on Direct

  • 18 July 2018
  • 8 replies
  • 928 views
L

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

8 replies

L
I am on 10.1.2  I log in using my email which is linked to my direct number.
S
Hmm....what happens when you log in with your direct number?
L
From the admin screen I had to deactivate the account and reactivate the account. Now it works!
S
Weird! It must have gotten stuck on the back end or something. Glad it's working now!
K
this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.
A
Any update on this? The same issue
J
Also having same issue, some devices using the same line can switch, others cannot
S
Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?

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