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patrick-thomas1477 avatar image
patrick-thomas1477 asked marco-s-casalaina answered

Incontact api access of disposition notes

I would like to be able to pull and log recent disposition notes from InContact. There should be some kind of API access for this. How can I accomplish this?


Thank you!

rest api
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benjamin-dean avatar image
benjamin-dean answered
Hey Patrick,

InContact APIs are not currently a part of our publicly available RingCentral API.

I'm going to reach out to our resident InContact expert to see if he is able to assist with answering your question.

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marco-s-casalaina avatar image
marco-s-casalaina answered
In fact inContact offers a rich set of APIs which are available to any inContact user, including those who have bought it via RingCentral Contact Center. You can find the documentation for it here: https://developer.incontact.com/ In particular you'll probably be interested in the Reporting API, which is likely to have what you're looking for.
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benjamin-dean avatar image
benjamin-dean answered
Thank you Marco.

But those APIs are not available from within our Developer Portal and RingCentral API, correct? Meaning developers are unable to send any requests to using the RingCentral API to access InContact API resources, example of invalid base URI: https://platform.ringcentral.com/restapi/v1.0/account/~/incontact 

Thanks.
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marco-s-casalaina avatar image
marco-s-casalaina answered
Yes that's right, to access those APIs you would use your inContact credentials against inContact's endpoints.
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patrick-thomas1477 avatar image
patrick-thomas1477 answered
Great! Thank you all for your responses! Please let me know what I may assist!
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