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Question

I can't find option to Text

  • 26 September 2018
  • 3 replies
  • 1792 views
H

I'm setting up RingCentral on my iPhone for the first time. I can't find any Texting (SMS) option, just fax.


I have a toll-free number as the main company number, but I have (2) local numbers each assigned to a separate extension. Can I text to/from those local numbers? If so, how?

3 replies

J
Yes you can. You have to logged in as one of those numbers/extensions on your iPhone to be able to text from the number.
M
Correct, you cannot text to / from toll free numbers.  So to text from the RC app on your phone, you will need to be logged into one of your non-toll-free numbers.   You will still be able to set your outgoing caller id to display the toll free number, but all your fax/txt/voice messages will only be those from and to the number you login as.  
S
Hey HOWELL,

It's possible that SMS simply has not been enabled on your new numbers yet. Please open a case so Support can take a look :)


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