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Declined calls on Apple Watch go to personal voice mail rather than business voicemail.
Tags: voicemail
Oct 1, 2018 at 1:14pm   •   1 replies  •  0 likes

When my office manager declines a call on her apple watch, the caller is directed to her personal voicemail, rather than our business voicemail. How do I change this?

1 Answer
answered on Oct 1, 2018 at 1:20pm  
I don't have an Apple watch but I don't believe there is a RingCentral mobile application specifically written for the Apple Watch. Therefore, if she is having phone calls go to her cell phone number, rather than a RingCentral app, that would cause declined calls to go to her personal voicemail. Based on that scenario, there is no way to change that, other than having her answer/decline calls in a RingCentral application.

Just verified from the App Store regarding the RingCentral mobile app (Watch is not listed):
Compatibility Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


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