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All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore.
Tags: phone
Oct 3, 2018 at 1:05pm   •   10 replies  •  0 likes

Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM.

10 Answers
answered on Mar 26, 2020 at 7:15am  
This happened to me this morning too.  RingCentral asked me to do an update this morning, now my HUD screen looks like this.

answered on Dec 3, 2019 at 11:58am  
This is happening to one of my users as well. Should we open a case?

answered on Aug 1, 2019 at 12:21pm  
I am currently experiencing a similar problem.  My "add" button is there while on an active call, but is grayed out and does not allow me to add a 3rd person to a call

answered on Oct 12, 2018 at 8:32am  
I am having the same issue with one of my users.  Has this been resolved?

answered on Oct 8, 2018 at 12:52pm  
Hmmm...this blank screen only happens sometimes? Have you seen anything common with those calls? I would see if an uninstall/reinstall fixes the issue or not. I'm wondering if it's simply stuck.

answered on Oct 8, 2018 at 8:44am  
I am also receiving quite a few blank voicemails. Where the slider moves slowly as if there is a recorded message but there is just silence. Not sure if this is related or not, but it started at the same time. I do still get actual recorded voicemails.

answered on Oct 8, 2018 at 8:41am  
The RC phone desktop app for PC version  Not all calls display this way.

answered on Oct 8, 2018 at 8:38am  
Thank, Riddle.

And is this on the RC Phone (softphone) or RC (Glip) app? What version are you on?

answered on Oct 8, 2018 at 8:35am  

answered on Oct 5, 2018 at 7:24am  
Hi Riddle,

Do you have a screen shot that you could share?


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