I am also receiving quite a few blank voicemails. Where the slider moves slowly as if there is a recorded message but there is just silence. Not sure if this is related or not, but it started at the same time. I do still get actual recorded voicemails.

S

saadet.swift

The First Step

Hmmm...this blank screen only happens sometimes? Have you seen anything common with those calls? I would see if an uninstall/reinstall fixes the issue or not. I'm wondering if it's simply stuck.

F

frederick-delacruz

New Participant

I am having the same issue with one of my users. Has this been resolved?

E

ellery-segebart

New Participant

I am currently experiencing a similar problem. My "add" button is there while on an active call, but is grayed out and does not allow me to add a 3rd person to a call

J

jessica-bohlke

New Participant

This is happening to one of my users as well. Should we open a case?

J

jessica-rice

New Participant

This happened to me this morning too. RingCentral asked me to do an update this morning, now my HUD screen looks like this.