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HELP I AM GOING DIZZY WITH THIS VIRTUAL BACKGROUND OPTION

Tags: meetings

Dec 5, 2018 at 3:35pm • 14 replies • 0 likes

justin-diablo

Does ring central have a virtual background setting like zoom does or not

14 Answers

travis-haugh answered on Jun 11, 2020 at 6:03am

This has been an ongoing problem. Skype, Teams, Zoom all do blur and backgrounds without issue. All options from RC are unusable in comparison. I did a support ticket and went back and forth several times and was told that it was a known bug that would eventually get fixed.

ryan-lahti answered on Apr 10, 2020 at 3:31pm

I have an I7 processor as well as Win10 and 64-bit OS as RC says is required. It still does not work even with the unified RC App despite the fact that it works on the Zoom app. Does anyone else meet the RC specs and still have the problem?

aqg answered on Apr 2, 2020 at 11:24am

One problem you need to have a quad core and min i7 processor.

dallas-gilmore answered on Apr 2, 2020 at 10:04am

Ah! If you go to "Video" on the bottom right, then sync outlook meetings through the app it works that way! Thanks!

tyler-sims answered on Apr 2, 2020 at 9:57am

Everyone - it works through the unified RingCentral App - just go to RingCentral Meetings through there!

dallas-gilmore answered on Apr 1, 2020 at 7:29pm

Thank you! Where is unified apps located, website or application?

samudra.bhuyan answered on Apr 1, 2020 at 5:35pm

Hi everyone,
This option is there on the RingCentral unified apps > Meetings Settings. (The screens are a little different, but you should be able to login to the unified apps with your existing IDs). Those settings will then work for that client.
The standalone RingCentral Meetings will be getting this in the next upgrade (tentatively May'20)
Hope that helps!

tyler-sims answered on Apr 1, 2020 at 3:47pm

I have opened a case with RingCentral to see. Zoom as everyone says works perfectly when unchecking I have a green screen. Since RingCentral Meetings is powered by Zoom, I don't see why they can't make this available. We really need this option, otherwise, we will have to switch.

dallas-gilmore answered on Apr 1, 2020 at 2:07pm

It works for me on Zoom when I un-check "I have a green screen". This option is not available on RingCentral.

k-mcdaid answered on Apr 1, 2020 at 11:10am

On RC it only works well when you use a high quality green screen as the backdrop. With the lower quality green screens you get the head "shimmer". On other colored solid backgrounds its choppy. On Zoom it seems to work fine regardless of what kind of background you are using.

jon-gibbs answered on Apr 1, 2020 at 9:35am

Is everyone else experience choppy virtual background that does not work even with solid colors?

lenissa-dumlao answered on Mar 31, 2020 at 11:57pm

Are there plans on giving RC customers this capability? With everyone working remotely at this time, many users are requesting virtual backgrounds. I agree, if RC is powered by zoom, why do we not yet have this capability?

jeff-faber answered on Aug 5, 2019 at 7:58am

Hi Jessica, I came to ask almost the same thing - Zoom have recently added a plugin that makes the Virtual Background work even without a greenscreen (or reasonable substitute) - do you know if and when this capability will make its way to RCM? Thanks.

Jessica-Community_Moderator answered on Dec 5, 2018 at 3:39pm

Hi Justin,

RingCentral Meetings does have virtual backgrounds. Check out this KB article here for more information!

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