question

ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 asked ruslan-allahverdi11421 commented

Unable to send faxes from Toshiba e-Studio by using Cisco SPA 122 ATA

Our environment requires us to send faxes traditional way. Recently we switched to RingCentral telephone service and were planning to switch our fax machines also. To test it first, we port it only one machine. 90% of our faxes failure to send. Only few numbers that we can send them through. We are using Toshiba e-Studio 5055c with ECM disabled. Toshiba's e-Studio MFPs don't have baud settings for reducing transmit speed. Instead, they adjust speed automatically based on recipient. Interesting that faxes sent perfectly fine when using desktop app.


Also, when faxes are sent of failure, there are no records under the log of that extension where fax machine connected to the corresponded ATA.


Any suggestions?

fax
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Ruslan, 

Have you followed the steps in this KB article?
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 answered jessica-community-moderator commented
Yes. Also spent few hours with support
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I see your case with Support. Since Toshiba doesn't have baud settings, it was recommended you work directly with the manufacturer. 

It's possible someone else has experience on the Community, but RingCentral is advising to partner with Toshiba. 
0 Likes 0 ·
ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 answered
Already did. They don't have that settings.
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

michel5476 avatar image
michel5476 answered
Try setting the "Compatibility " option to "Internet Fax (Simple mode) (ITU-T.37)"

I believe the default setting is  "Super G3, G3 (ITU-T.30)"

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 answered
Michel, where is this setting located? Thanks.
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

michel5476 avatar image
michel5476 answered
It should be with the Fax settings along with "TX Resolution"
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 answered
Michel, on Toshiba or Cisco SPA 122 setting page?
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

michel5476 avatar image
michel5476 answered
It should be with the Fax settings along with "TX Resolution"
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 answered
Nothing help. There are multiple fax numbers that always failed. Sending from regular fax machines or even by using RingCentral desktop app works fine. 
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

rickkee6997 avatar image
rickkee6997 answered ruslan-allahverdi11421 commented
I have the same copier / faxer / scanner and cannot send to my ringcentral fax.  It is a disappointment that the service is not compatible with the worldwide default  "Super G3, G3 (ITU-T.30)".  Additionally, some fax machines do not generate a tone when the call to us is answered.  The sending fax just sits and waits for a start tone from RingCentral, but never receives it so the fax goes to voice mail and nothing happens.  There should be a button to "ANSWER AS FAX" so a tone is generated when the incoming fax is answered.
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

That's right also. If send fax from this Toshiba connected to ATA to RC extension, it rings on RC extension, instead of fax.
0 Likes 0 ·
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app